Austen Apparel aims to provide our customers with an exceptional shopping experience. We understand that there may be rare occasions where customers are not completely satisfied with their purchase.
For purchases returned within one month, that have not been altered or have not been worn or used, we will be delighted to offer an exchange or a full and immediate refund.
We don't refund the original post and packaging charge, but if you just want us to exchange the item then you don't pay any postage for the replacement parcel.
We do keep an eye on returns within this timeframe. If customers are found to be abusing the generosity of our one month returns guarantee, we reserve the right to refuse further returns from them.
Please contact our customer service department at firstname.lastname@example.org for full details.